Why can´t I find any available accommodation?

I can’t find a certain accommodation, why?

How do I pay?

Can I change my booking?

I have cancelled my booking but haven´t got my money back

How do I cancel my booking?

Cancelling your booking

Groups?

Do I have to pay the invoice that was enclosed to my confirmation?

Why can´t I find any available accommodation?
The reason might be:

• The chosen accomodation is fully booked, there is no availability.
• The accommodation might not have all their availability online. Please contact the accommodation directly by phone or email
• The accommodation might be closed for the season 
• Onlinebooking is not possible after 18.00 the day before arrival

I can’t find a certain accommodation, why?
All STF facilities are not bookable online yet, but we work constantly to increase the number of accommodations bookable online.



How do I book children 0-2 years old?
At STF hostels, children stay free of charge until the year they become two years old. This applies as long as they do not occupy a bed of their own.



How do I pay?
Full payment is made at the time of booking.  When booking, give the credit card number from which you want the payment to be debited. We will send a confirmation by e-mail when the payment has been completed. All prices are shown and debited in Swedish krona (SEK).



What creditcard can I use?
The following cards are accepted for payment: Visa and Mastercard.



Can I change my booking?
You cannot make a change in your reservation. You have to cancel it and make a new reservation. Please contact the hostel/mountain station before your cancellation in order to check if they can meet the new requirements. Contact details can be found on our website www.svenskaturistforeningen.se



I have cancelled my booking but haven´t got my money back
Reimbursements of amounts paid will be made to your credit card within 3-7 days.



How do I cancel my booking?
Log in with your user name and password on this link. These are given on the confirmation that you have received by e-mail. Cancellations will also be confirmed by e-mail. See also the cancellation terms. Reimbursements of amounts paid will be made to your credit card within 3-7 days.



Cancelling your booking
For most hostels/mountain stations cancellations can be made up to 18.00 the day before arrival, while for certain hostels/mountain stations cancellations can be made up to 7 days before arrival.
You will find a complete list under General conditions



Groups?
It is not possible to make group bookings online. Please contact the hostel/ mountain station directly. N.B. that children’s price does not apply for groups.

Do I have to pay the invoice that was enclosed to my confirmation?
No, your credit card will be charged with the sum and you shall not pay the invoice as well.